About Us

About Us pages on websites must be very similar to profiles on internet dating – you might like what you hear but is it true? Even if it is would you be compatible? It is a starting point of course; a point of introduction; and Beyond The Box’s website is exactly the same.

So here is our introduction and some feedback from our clients and people who have worked with Beyond The Box over the last 10 years.

Our first 10 years have flown by and we are proud of our achievements during that time. We have grown year on year and operate a thriving business. Our secret is loving what we do and these are just some of the things which we really enjoy and get excited about!

There are many more and we hope we will tell you about us when we meet you.

 

Beyond The Box – Our Values

We make a promise to our clients and employees that every interaction demonstrates our values which are:

Honesty
to ourselves, to the client and to our colleagues

Dedication and Commitment
to follow things through to completion

Passion
for what we do, to improve and to exceed

Loyalty and Respect
for ourselves, our colleagues, the client and for Beyond The Box Ltd

 

Beyond The Box – Our Vision

To provide training that positively changes people both professionally and personally to achieve business growth and which is delivered with a first class customer service.

 

Testimonials and Feedback from delegates

'Received excellent 2 day course, full of ideas encouraging creativeness which will be carried forward into my role as a trainer. Thoroughly recommended for trainers at all levels of experience, you will all gain new skills and will have fresh, interactive and fun days. '   Rachel Johnson, Training Manager. (Builtin) Indesit Company 

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'Gained a whole new world of training techniques, going away from course very excited about using these new ways in my everyday training sessions. Every expectation was achieved with even more!! Very enthusiastic trainer and that has embedded into me. Well done!!'  Karen Crossan, Built In Trainer.  

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'This has been one of the best courses I have actually been on, I will remember it always with fond memories, and look forward to carrying the skills I have learnt forward to my team. (Thank you Christine!)' Regards, Lesley Webster. (Consumer Business and Commercial Dept – Indesit Company)

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'Just a quick note to say how much I enjoyed the course at AKW Medicare on the 23rd of September!! I believe that it will give me a great insight into the workings of my customers!! I will never look at people in the same way again!! I am sure it will be great benefit to me and ultimately AKW who will benefit from more sales!! Being a visual I will look at everything different, every customer will paint a picture and I will be able to draw conclusions and I'm sure they will be brighter prospects.''  Many Thanks, Alex Edwards. (ASA South Wales & Ceredigion) 

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'I have rarely come across such a bubbly character. Her "can do" attitude is most infectious as she carries a group of trainees along on a wave of positive thinking. I have never come across more enthused and motivated groups of trainess. Christine has the wonderful knack of making the training process enjoyable, memorable and therefore cost-effective. Christine adapts her training material and style of delivery according to the calibre of the trainee, a flexibility which ensures that every participant's take-away is maximised and everyone enjoys themselves.' Mike Stokes. Export Director. (Merloni Elletrodomestici UK)

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'In September 2003, Beyond The Box Ltd were commissioned by myself at the Co-operative Bank to identify the training needs and requirements of approximately 100 inbound telephone sales staff, with the objective of delivering increased levels of sales and customer service.

Christine Knott, Director of the Company undertook extensive research in order to meet the objective. The purpose of the research was to establish:

- If the department had a suitable foundation on which it could reach it's desired goals.
- If the current channel and times of training delivery was suitable.
- And to gauge the advisors response towards training.

The research included:

- Staff interviews at all levels, including those in front line dealing with the telephone calls, through to managerial level.
- An analysis of current call standards.
- Attending team meetings to gauge communication levels within the Department.
- Investigation into the objectives set for each member of staff and how these linked into the departments overall objectives.

The results of the research indicated that certain measures needed to be taken before any training delivery would be beneficial. Following Christine's recommendations and guidance, this groundwork has now been completed, and any training delivered will be far more successful as a result.

The research undertaken was in my experience far more detailed than from any other company I have worked with, plus it exceeded my expectations. More importantly it was undertaken in a professional and non threatening manner. Positive feedback about Christine's approach and style were made by all members of staff who came into contact with her. I have no hesitation in recommending the services of Beyond The Box Ltd. It is refreshing to see a forward thinking company who are keen to see real results than just delivering empty training solutions for financial gain. I will certainly be utilising the services of Beyond The Box Ltd. in the future. Julie Marsh. Customer Service Manager. (Co-operative Bank)

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Comet Training DVD:  I am writing to thank you for the excellent work you undertook for us in the preparation and recovering of the training DVD for Comet store staff. This was prepared with the objective of reaching and training all Comet store staff involved with White Goods immediately prior to a sales incentive programme that ran from the end of September until mid-November.

It was apparent from in-store contact as well as from the EPOS sales data that the promotion had started really positively. As we are both aware getting early momentum, motivation and enthusiasm is the key to a successful promotion but it is only now, with the benefit of the final data, that we can quantify the actual results.

The objective of the promotion was to increase our sales by 35% during the promotion period which we felt was a stretching target. However we are astounded by the final result which show a 67% increase in our sales compared to the corresponding weeks in 2003. Of course the benefits of training and confidence to sell premium products will continue long after the promotion has finished and we expect to see the benefits for some time to come. We have tried to encourage stores to retain the DVD as part of their internal training resource in order to train "new-starters" and we have retained copies ourselves to use in appropriate group training sessions.

I met with Ewan Pinder from Comet last week to review the promotion and key learning's for the future but we were both agreed that we could not have done a better job on the production of the DVD. I hope that we can call you again in the future as opportunities occur. Adrian Gough. Customer Development Manager. (BSH Home Appliances Ltd)

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'Just a quick note to say thank you for the Customer Service Training course you compiled and ran for us. 

All my staff found the course interesting and relevant to their work in customer services. The games during the course kept them alert and and made the training fun! I have heard your methods being put into practice many times in the office over the last few days which goes to show you made a good impression. 

I am sure our business, our employees and our customers can only benefit from the time you spent with us.

Once again, many thanks.' Elaine Hartley. Sales Office Manager. (Britannia Living)